There is nothing more critical to the purchase of a production machine than the backup service that comes along with it. Downtime can kill any fabrication workshop.
It’s that backup service that we guarantee with every machine we sell.
We go to any lengths necessary to provide the backup service and maintenance necessary to ensure that we will have your machine back up and running within 24 hours. Whether the problem can be fixed with a phone/video call, or whether it is necessary to fly a service professional to your location, we promise you will never have more than one day of downtime.
Our lead machinist has more than 33 years of experience in machine design and manufacturing and has built many machines for industry-leading companies. He understands the importance of production flow to the success of a business and will do whatever is necessary to ensure the least possible disruption to your production flow.
The first year warranty service is free if you purchase your machine from us and all spare parts are stored in a local warehouse.
Our technical support team is on call 24/7 to ensure minimal downtime for your business.